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I'm having trouble logging into my account. What do I do?

There are several reasons why you may be having trouble logging in. Below are the most common login issues members experience.

I’m seeing “Oops, that login information was incorrect.
Please try again.”

Try the steps below to resolve this issue.

Make sure caps lock is off (passwords are case sensitive) and you are not inadvertently adding a black space before or after your password.

Reset your password using our Password Reset form. (Be sure to use the email address tied to your Lumosity account.) If you do not receive the password reset email, check your spam folder. If it's not there, please send an email to our customer support team and we can reset your password for you.

If you’re still having trouble, clear any automatically stored passwords. This will ensure that invalid password information is not being entered for you automatically by your computer or browser. For instructions on clearing automatically stored passwords, please see this FAQ.

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