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Fix problems signing in to your Yahoo account

you have important things to do in your Yahoo account, so let's get you back in! Here are solutions for some frequent account access issues.

Common sign-in problems

Forgot my password or Yahoo ID

Use the Sign-in Helper to get back into your account using your Yahoo ID, mobile number, recovery phone number, or recovery email address. If you forgot your password, be sure to change your password to a strong one that you'll remember after you're in.

"Invalid ID or Password"

This error message means that the password and Yahoo ID combination you entered doesn't match what we have on record. Check the following:

"Caps Lock" or "Num Lock" keys - Make sure you haven't toggled these on.

Browser autofill settings - If your browser remembers your password and you recently changed it, you may have to update these settings in your browser.

Browser software - Try signing in using a different supported browser. If you can, the problem's not with your account; you need to fix the problem in your preferred browser.

Someone changed your password - A hacker may have broken in and changed your password. Try using the Sign-in Helper to get back into your account and change your password; make sure it's strong. Then review your account settings and undo changes you didn't make.

"First time signing in here?"

When you try to sign in from a device, program, or location that we haven't seen you use before, we may ask you to enter an Account Key (sent to your recovery phone or email) to verify that it's really you.

If the verification information displayed for your account is out-of-date, go to the "Problems using the Sign-in Helper" section of this article and see "My account recovery information is incorrect."

 "Account Locked" message

To protect your account, it may be temporarily locked after too many unsuccessful attempts to sign in. It will be unlocked automatically after 12 hours, but you can always regain access to your account immediately using the Sign-in Helper.

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