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What is an Email Support Agent?

An Email Support Agent is a person who receives and answers customer inquiries on behalf of the companies or businesses they work for via email. 

It is their responsibility to provide quality instructions or responses to be able to resolve the customer's issue. 

They are skilled multitasks, able to use troubleshooting, technical, communication and typing skills all at the same time. 

They are emphatic, courteous and always express a sincere desire to help.

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